What’s Your Opinion on Job Displacement Due to AI’s Expanding Role in O2C?

In my view, while AI’s expanding role in Order-to-Cash (O2C) processes may lead to job displacement in certain repetitive tasks, it also opens up opportunities for upskilling and focusing on higher-value responsibilities. By automating routine tasks like invoice processing and collections, AI allows finance professionals to dedicate more time to strategic decision-making and customer relationship management. Ultimately, embracing AI in O2C can enhance efficiency and competitiveness while fostering a workforce prepared for evolving roles in a digital economy.