Collection Process in O2C (Order-to-Cash)

The collection process in Order-to-Cash (O2C) involves managing and collecting payments from customers for goods or services rendered. It typically includes sending invoices, following up on overdue payments, and resolving any disputes or discrepancies. Effective collection processes aim to optimize cash flow, minimize bad debt, and maintain positive customer relationships, ultimately ensuring timely receipt of payments and fulfillment of financial obligations.