Trends in Integrated
Invoice-to-Cash (I2C) Automation

Invoice-to-Cash (I2C) refers to the process from the moment an invoice is created until the customer’s debt (payment) is settled.

An efficient invoice-to-cash process is critical for businesses to maintain a smooth flow of operations.

Any bottlenecks in the invoice-to-cash process can disrupt the whole process and trigger delays that can impact cash flow.

The integrated I2C market has been growing rapidly, and is expected to reach $3 billion. The pandemic has further accelerated the demand for I2C applications. Top trends in I2C technology include:

• An integrated solution is a key driver: An integrated application to manage end-to-end I2C processes has become the key to achieve efficiency for most finance organizations.
• Clients seek better collaboration capabilities: Increased collaboration is becoming a key priority for organizations evaluating the integrated I2C applications.
• Vendors continue to expand AI capabilities: Integrated I2C vendors are using AI capabilities for early identification of AR risk, prioritize collection activities and achieve better cash application rates.
• Expansion into new geographies through M&A: Vendors are aggressively expanding their solutions to new geographies through M&A.

Customer invoicing automation involves integrating invoice data from ERP systems and distributing it to the customer through various channels.

Invoice delivery can be automated by sending it to the customer by email or on mobile, thereby shortening the Invoice-to-Cash cycle.

Automating invoice delivery not only enables to meet customer-specified formats, but also facilitates quicker payments.

Involves resolving invoice deductions and disputes with effective tracking, coding, and routing.

Customer Self-service/Electronic Invoice Presentment and Payment (EIPP) portals can empower customers to find answers to their deductions/dispute-related questions without having to reach out to customer service staff for help.

AI-powered deductions management and dispute resolution automates workflows to prioritize and resolve disputes faster while improving cash flow and enhancing customer satisfaction.

Integrated Invoice-to-Cash (I2C) applications are a new wave of integrated cloud platforms for accounts receivables operations aimed to drive high digital efficiency, improve cash flow and enhance customer experience.

Integrated I2C applications use a single platform with automation and predictive capabilities to drive hyper-efficiency in the AR management process.

Cash application automation involves automatically matching customer payments and remittance info to
open invoices.

Efficiency in cash application is usually impacted due to the complexity of matching invoices to payments and remittances that come through many channels, in multiple document types, various data formats, and in many languages and currencies.

AI-powered cash application can help overcome these challenges by automatically extracting payments and remittance data and apply it to open invoices with 95% and above straight-through cash posting.

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  Improved Customer Experience/Satisfaction
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  Low Cost Operations
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  Greater Cash Flow
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  Increased Cash & Profit