31st October, 2025
The latest SSON Future of O2C 2025 Report sounds a clear warning, nearly half of global enterprises still battle inefficiencies and revenue leakage due to manual Order-to-Cash (O2C) workflows. In contrast, forward-thinking finance leaders are already using AI-powered automation to unlock resilience, agility, and stronger cash flows.
At Emagia , we believe the next decade belongs to autonomous finance organizations, where digital, data, and intelligence converge to deliver unmatched efficiency.
The following are five situations in AR influencing, if not necessitating, the sea change toward AI-powered, autonomous solutions.
Manual Processes Are Holding Businesses Back
Manual O2C operations aren’t just outdated; they’re expensive. The SSON report shows a 19% year-on-year increase in organizations struggling with manual cash processes. With tighter margins and rising operating costs, 68% of finance leaders now rank automation as their top 2025 priority.
Precision Automation for Smarter ROI
In 2025, automation isn’t about volume — it’s about value. While 57% of enterprises have automated some O2C tasks, many still face integration complexity and poor ROI visibility.
Customer Experience and Collections Go Hand-in-Hand
The report highlights that only 44% of organizations actively prioritize customer-centric O2C processes. Yet, those who do are discovering that better customer experience leads directly to faster collections and stronger cash positions.
Accelerating Cash Flow & Reducing DSO
Even as digital transformation evolves, cash flow acceleration remains the heartbeat of every finance organization. A med-tech leader recently achieved a 7.6-day DSO reduction, freeing up $125 million in working capital — and Emagia clients have gone even further.
Data-Driven Decisions for the Future-Ready Enterprise
Nearly half of finance teams still rely on static, reactive data analysis. In a fast-moving economy, that’s no longer sustainable. Predictive analytics is the new competitive edge.
Redefining the Future of Finance
The SSON report confirms a paradigm shift from basic automation to autonomous finance ecosystems. Autonomous O2C is the future and the future is already here with Emagia. In the age of AI, manual finance is no longer an option.
Emagia is at the forefront of this evolution, helping enterprises move from reactive operations to proactive, intelligent, and predictive finance management.
How Emagia Can Accelerate Your Digital Finance Transformation
Emagia, recognized by independent research organizations like Gartner, Hackett Group, and Everest Group for its longtime and continued commitment to AI innovation in the O2C space, is leading the change to embrace autonomous finance in back-office operations. Here’s how:
- Emagia’s AI digital assistant, Gia, automates over 95% of cash application workflows, from invoice capture to reconciliation. Gia handles data from emails, PDFs, and bank lockboxes with precision, reducing human errors, accelerating cycle times, and freeing finance teams for strategic decision-making.
- With over 170 prebuilt global bank integrations and seamless connectivity to SAP, Oracle, NetSuite, and PeopleSoft, Emagia delivers consistent automation across systems. Its unified AI engine ensures end-to-end process visibility, helping enterprises scale smarter and faster.
- Emagia’s AI copilot, Gia, redefines customer engagement through chat, email, and voice automation. Gia follows up on invoices, retrieves remittances, and routes service tickets intelligently, improving CSAT scores by nearly 40% for leading enterprises.
- Through AI-powered collections, predictive matching, and cash forecasting, Emagia has enabled clients to achieve 25% DSO reduction within nine months, reducing bad debts and releasing millions in trapped cash.
- With 50+ ready-to-use AI dashboards, Emagia’s O2C Analytics provides CFOs with real-time visibility into collector productivity, forecast accuracy, and cash flow performance, empowering faster, smarter decisions.
To discover how global enterprises are using Emagia’s platforms to master O2C excellence, cash flow optimization, and autonomous finance with AI-driven innovation, click here.
