AI in The Back Office: Changing Roles and Rules
John Donovan

John Donovan

O2C Business Process Management Principal Consultant

Episode Summary: In this episode of the Emagia AI for Finance Podcast, we are joined by executive-level consultant John Donovan. Donovan takes listeners/viewers through the various stages of Artificial Intelligence and how they are evolving – more quickly than expected, at that – within the business and finance world.

Donovan also digs deep into how financial leaders in credit and other back-office functions should examine the offerings and level of sophistication of AI-powered solutions and platforms currently available, and what the potential short- and long-term benefits of using them are. Knowing more of these types of test and assessments can help illuminate the solution’s actual strengths and opportunities for helping with efficiency and growth, guiding informed decisions about its development and use.

Speaker highlights: John is a seasoned financial services executive focusing on the Order-to-Cash process and back-office operations. He has effectively managed substantial global accounts receivable portfolios for prominent Fortune 100 and 500 high-growth companies during pivotal phases of project delivery and transition. John operates as an independent consultant and is frequently engaged by leading consulting firms for his specialized expertise and insights.

John has a distinguished record in leading and collaborating with diverse cultures and organizational structures across various industries. He specializes in managing autonomous back-office processes, including contract and document management, order management, billing, credit and risk assessment, logistics, fraud prevention, collections, cash applications, and dispute resolution management. His commitment to driving operational excellence and strategic innovation positions him as a respected leader in the field.

Episode Summary:

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