Mark Harrison
Episode Summary: Join us for this episode of the Emagia AI For Finance podcast as we look at the present and coming impact of AI and autonomous finance on the shared services and Global Business Services industry.
We talk about the rise of ChatGPT as a means of opening the door to great conversations on AI in business settings and quickly move to the deep need for communication and training among the staff who will be affected by any kind of AI-based implementation or overhaul. Harrison also spends time stressing that AI represents a way to reset or clear the canvas, so to speak, and erase some bad habits that have crept into global businesses’ practices over time, particularly how various departments work in silos without proper communication and collaboration.
Learn from Harrison about some Dos and Don’ts during the implementation process, what use cases make the most sense in global companies’ earliest days of AI use, and how to consider leaning on talent already at the company versus leaning on third parties during an AI transition.
Don’t miss this episode.
Speaker highlights: Mark Harrison started Callisto Grand – a European-based training, analysis, and consulting firm focused heavily on shared services and Global business services – more than 13 years ago. Harrison had been spending so much time working with and training professionals in the B2B credit industry – most of whom “facing the same sort of challenges” – when that passion for helping people evolved into a successful business model.
Previously, Harrison founded and served as CEO of the Association of Credit for Central and Eastern Europe for more than a dozen years following stints as a credit manager at companies including PPG Industries and Norgren.
Harrison is currently organizing the next edition of Callisto Grand’s flagship annual event: Credit Matters. Credit Matters VIII, where Emagia will be an exhibitor, is scheduled for Prague from Oct. 7-9.
